Faq
Faq
FAQ
Frequently Asked Questions
Ordering & Products
How do I place an order?
Do you have a showroom?
Yes. We welcome customers to visit our showroom to view selected sofa ranges, fabrics, colours, and styles before purchasing.
Can I customise my sofa?
Many of our sofas are available in a choice of fabrics, colours, and configurations. Please contact us to discuss available options.
Do you sell corner sofas?
Yes. We stock a wide range of corner sofas, including left-hand, right-hand, U-shaped, and modular designs.
Do you sell sofa beds?
Yes. We offer sofa beds in various styles, sizes, and fabrics, ideal for homes requiring additional sleeping space.
Do you sell recliner sofas?
Most sofas require minimal assembly. Our delivery team will assemble and position your furniture where applicable.
Can I reserve a sofa?
Yes. We offer manual and electric recliner sofas in a variety of designs and upholstery options.
Can I change my order after placing it?
Yes. We offer manual and electric recliner sofas in a variety of designs and upholstery options.
Are your sofas assembled?
Yes. We offer manual and electric recliner sofas in a variety of designs and upholstery options.
Delivery
How long does delivery take?
Many of our sofas are available for delivery within 3–14 working days, subject to stock availability and delivery location.
Do you offer next-day sofa delivery?
Selected in-stock sofas may be available for next-day delivery in certain areas. Please contact us for availability.
Do you deliver throughout the UK?
Yes. We deliver to most areas across England, Wales, and Scotland. Additional charges may apply to some remote locations.
Will I be contacted before delivery?
Yes. We will contact you to arrange a suitable delivery date and provide updates before delivery.
Will the delivery team set up my sofa?
Yes. Our delivery team will place your sofa in the room of your choice, assemble it where required, and remove packaging.
What happens if my sofa does not fit into my property?
Customers are responsible for ensuring sufficient access. Please measure all doorways, hallways, staircases, and access routes before ordering.
Can you deliver to flats and apartments?
Yes. We can deliver to flats and apartments where suitable access is available. Please advise us of any access restrictions before ordering.
Do you remove old sofas?
In some areas, sofa removal services may be available. Please contact us before placing your order.
Finance & Payments
What payment methods do you accept?
We accept debit cards, credit cards, bank transfers, and cash payments.
Do you offer sofa finance?
Yes. We offer sofa finance options subject to status and lender approval.
Can I buy a sofa with no deposit finance?
Selected finance products may be available with no deposit, subject to approval and current promotions.
Do you offer pay monthly sofas?
Yes. Customers can spread the cost of selected sofas with affordable monthly payment options, subject to finance approval.
Do you offer pay weekly sofas?
Depending on the finance provider and available promotions, flexible repayment options may be available.
Can I pay a deposit and clear the balance later?
Yes. Deposits are available on selected products. Please contact our sales team for details.
Can I pay off my finance agreement early?
This depends on your finance provider’s terms and conditions. Please contact the lender directly for information regarding early settlement.
Returns & Cancellations
Can I cancel my order?
Orders may be cancelled before dispatch. Cancellation fees may apply to made-to-order or special-order items.
Can I return my sofa if I change my mind?
As many products are made specifically for customers, change-of-mind returns may not always be possible. Please contact us to discuss your options.
What should I do if my sofa arrives damaged?
Please inspect your furniture upon delivery and report any damage immediately. We will investigate and work to resolve the issue as quickly as possible.
What happens if my sofa develops a fault?
Please contact our customer service team with photographs and details of the issue. We will arrange an inspection where necessary.
Warranty & Aftercare
Do your sofas come with a warranty?
Yes. All new sofas include a 12-month manufacturer’s warranty covering manufacturing defects.
What does the warranty cover?
The warranty covers defects in materials, workmanship, frames, springs, reclining mechanisms, and manufacturing faults.
What is not covered by the warranty?
The warranty does not cover:
* Normal wear and tear
* Accidental damage
* Stains and spillages
* Pet damage
* Commercial use
* Improper cleaning
* Misuse or neglect
Is the warranty transferable?
No. The warranty applies only to the original purchaser.
My cushions look flatter than when they arrived. Is this normal?
Yes. Fibre-filled cushions naturally settle with use and require regular plumping to maintain their appearance.
How do I care for my sofa?
Regular vacuuming, cushion rotation, and following the manufacturer’s care instructions will help keep your sofa looking its best.
How long should a quality sofa last?
With proper care and maintenance, a quality sofa can provide many years of comfortable use.
Popular Sofa Questions
What is the best sofa for families?
Corner sofas, modular sofas, and stain-resistant fabric sofas are popular choices for busy family homes.
What is the best sofa for pet owners?
Durable fabrics, easy-clean materials, and tightly woven upholstery are often recommended for homes with pets.
Which sofa colours are most popular?
Grey, beige, cream, taupe, charcoal, and natural earth tones continue to be among the most popular sofa colours.
Are velvet sofas durable?
Yes. Modern velvet upholstery is designed to be durable, comfortable, and suitable for everyday family use.
What size sofa should I buy?
The ideal sofa size depends on your room dimensions, household requirements, and seating needs. We recommend measuring your space carefully before ordering.
Are corner sofas good for small rooms?
Many modern corner sofas are specifically designed to maximise seating while making efficient use of room space.
Do you sell luxury sofas at affordable prices?
Yes. Kingdom Sofas Ltd specialises in stylish, high-quality sofas that offer excellent value for money without compromising on comfort or appearance.
Trade & Commercial Customers
Do you offer trade discounts?
Yes. We work with landlords, developers, interior designers, serviced accommodation providers, and commercial customers.
Can you supply multiple sofas for property developments?
Yes. We can provide bulk orders and tailored quotations for residential and commercial projects.
Contact Us
How can I contact Kingdom Sofas Ltd?
You can contact us by phone, email, social media, or by visiting our showroom during opening hours.
Why choose Kingdom Sofas Ltd?
We offer quality sofas, competitive prices, flexible finance options, fast UK delivery, professional installation, and excellent customer service from purchase through to delivery.
