Returns, Aftercare & Warranty

Warranty

All products come with a 12-month manufacturer’s warranty.

This warranty covers faults arising from manufacturing defects only. Any item deemed faulty due to manufacturing issues will be repaired or replaced, subject to inspection by our management team and suppliers.

• Repairs will always be attempted first
• If the item is unrepairable, a replacement of the same model will be provided (subject to availability)

Important Delivery & Inspection Policy

All customers are required to fully inspect their sofas at the point of delivery before the drivers leave.

• Our delivery team will:
  • Unpack and set up the sofa
  • Inspect the item with you
  • Take clear photographic evidence
  • Request your signature to confirm satisfaction

If you are not fully satisfied, you must reject the delivery immediately.

• The sofa will be taken back by the drivers
• A refund will be issued minus delivery costs

⚠️ Once accepted and signed for, the sofa is considered approved and in satisfactory condition.

Setup Requirement (Warranty Validation)

To validate your manufacturer warranty, all sofas must be set up and inspected by our delivery team.

• If you decline setup, we will not be liable for any damage caused during:
  • Unpacking
  • Assembly
  • Handling

Any such damage will void warranty claims.

Returns Policy

We do not accept returns for change of mind once the item has been delivered and accepted.

Returns are only permitted under the following conditions:

• A manufacturing fault has been reported and confirmed
• The issue has been inspected by our team

⚠️ If no manufacturing fault is found:

• The sofa will be classed as second-hand
• No return or refund will be accepted

Exchanges Policy (Updated)

Exchanges are only permitted within 14 days of delivery and only if there is a proven manufacturing fault.

• Our team reserves the right to:

1. Inspect and attempt repair first
2. If unrepairable, offer a like-for-like replacement (same model)

⚠️ Exchanges will NOT be accepted:

• For change of mind
• If the item has been used
• If no manufacturing fault is found

Finance Orders (Important)

Finance orders include a 14-day cooling-off period from the date of delivery, subject to the following conditions:

• Applies only where a manufacturing fault is present
• Our team has the right to repair first
• If unrepairable, we will provide a replacement of the same model (if available)

If you are unhappy with your order:

• You must inspect the sofa at delivery
• If not satisfied, reject the delivery on the spot

If rejected:

• Sofas will be taken away immediately
• Refund processed minus delivery costs

If accepted and later returned:

• You must arrange return at your own cost
• Item must be:
  • Unused
  • Undamaged
  • In original packaging

Once received and inspected:

• If approved, we will:
  • Refund the order minus delivery costs
  • Cancel the finance agreement

Made-to-Order Items

Made-to-order items:

• Cannot be cancelled once production has started
• Require a non-refundable deposit
• Delivery timeframe: approximately 2–3 weeks

Deposits are non-refundable due to material and labour costs already incurred.

Fees & Charges

• Original delivery fees are non-refundable
• Any approved returns or exchanges may be subject to:
  • Collection fees
  • Re-delivery charges

Warranty Exclusions

The warranty does not cover:

• Damage caused by the customer after delivery
• General wear and tear
• Misuse or improper care
• Damage caused during self-assembly (if setup was declined)
• Any issues reported after delivery without being noted at inspection

Product Care

To maintain your product:

• Avoid jumping or placing excessive weight on furniture
• Follow all care instructions provided
• Improper care may void warranty claims

How to Contact Us

For any issues with your order, please contact our support team:

📧 info@kingdomsofas.uk

Please include:

• Contact number
• Delivery address & date
• Photos/videos of the issue
• Copy of your receipt
• Description of the issue

Need Help?

If you are unsure about anything, please contact our friendly team on:

0330 133 9988